ITSM tools such as ITIL are increasingly being introduced to deliver better service and support, but the scope for using such processes can extend even further. Emerging technologies allow IT managers to measure and monitor the power use of their IT systems and to improve energy efficiency as part of a controlled, service management approach, ensuring best practice IT governance – as well as reducing costs.

In this Computing web seminar, in association with IBM, we examine the tools, steps  and best practice in using ITSM techniques to improve your environmental credentials, enhance IT service and support, and cut costs. Our expert panel will answer your questions on these high priority IT management issues.

Who should attend?

• IT managers, IT directors, CIOs
• Facilities Managers
• IT support managers
• IT service managers
• Infrastructure managers
• Data centre managers
• Green computing experts
• Green IT strategy planners
• IT governance managers

Why you should attend

• Learn how ITSM tools and technologies can help make your IT more energy efficient by managing and monitoring power consumption.
• Understand the best practice in ITSM and how what steps leading-edge organisations are  taking
• Find out the benefits of using ITSM  as part of  your green computing strategy
• Learn how to get more out of your existing investment in ITSM
• Find out the latest best practice tips for optimising  ITSM
• Hear a case study from one of your peers on how to put ITSM into action
• Put your questions to our expert panel of speakers

Speaker Profiles:

Clive Longbottom - Quocirca, FRSA, Service Director, Business Process Facilitation
 

Clive Longbottom is Service Director for Business Processes Facilitation for Quocirca Ltd, a leader in Business and IT analysis in Europe.  In this position, Clive covers the needs for companies to understand the core processes in their value chains, and the technologies that should be utilized to facilitate these processes in the most flexible and effective manner. 

Within his remit, Clive covers collaborative tools, workflow, business process discovery and management tools, service-based architectures and outsourcing, as well as other associated areas such as security, voice/data convergence and IT asset optimization.

Clive has a B.Sc. (Hons) in Chemical Engineering from the University of Aston in the UK.

Andrew Palmer - IBM Service management business leader, Tivoli software

Andrew Palmer has spent over 20 years working for leading Systems and Service Management and Enterprise Application Integration vendors in the industry, of which 10 years for IBM Tivoli. The past 5 years at MRO/Tivoli has been the technical lead in the Service Management marketplace across Europe providing extensive practical and thought leadership to various customers as they look to leverage IBM’s ISM solution. Andrew’s current role as ISM Sales Manager, he is responsible for driving the IBM ISM business throughout the UKISA marketplace and works closely with the corporate strategy teams within Tivoli to define solutions and direction for the coming solutions.