Improving processes and customer experience: the potential for self-service technology

When: Tuesday 17th March 2009, 10.00am GMT

Chairman: Ant Gould, group editor in chief, Post Magazine

This event has now been archived and is available to view on demand. Please log on to view.

In association with

In this challenging economic climate the pressures on insurers to boost revenue, reduce costs, expand market share and most of all, please an increasingly demanding consumer, are stronger than ever.

In a society where consumers and business partners are used to convenience, freedom of choice and any time, any where access to services, is the insurance industry doing enough to satisfy the increasingly demanding needs of its technology savvy consumers and clients?

In this live video web seminar, sponsored by IBM, Post will take a strategic look at the topic of self service technology in the insurance sector and the implications of this technology for the future success of your business.

Topics for discussion will include:

• The necessity of creating a powerful customer experience:driving customer satisfaction and retention

• Driving revenue growth through the successful utilisation of self service technology amongst captive agents – brokers, IFAs and suppliers

• Achieving cost effective delivery through a flexible infrastructure and streamlined sales and service processes

This interactive, online web seminar will provide you with a unique opportunity to listen to experts in their field discussing this innovative technology and the implications that self-service capabilities could have for your future business.

Confirmed Panelists:

David Williams

David Williams, managing director claims, AXA Insurance

Brian Jewsbury, insurance industry solutions, IBM Software Group

Ant Gould, group editor in chief, Post Magazine

Who should log-in and watch?

Anyone with a responsibility for driving operational efficiency, distribution management, customer service or financial management. Specific job titles may include:

• Finance Directors
• Distribution Managers
• Operations Directors
• Claims Managers
• Heads of underwriting
• Customer Service Managers
• Head of Business Development
• Intermediary Support Managers

* By registering for this web seminar you are agreeing to allow the data collected to be shared with the sponsor of this event. You may be contacted regarding the subject matter presented.